Frequently Asked Questions

Questions

Which quick payment method do you accept as I need my order to be dispatched asap from your EU store? I can’t wait until bank transfer is accomplished. Can I pay with my Credit card?

I’m running a well-known bike shop in Spain, where Novatec has no distributor yet. Could I become your official distributor here?

I’ve noticed there are Novatec hubs A291SB/F482SB and also A291SB-SL/F482SB-SL. What is the difference between them?

Could you provide me with some useful links where I could find as much info about Novatec products as possible?

Do I need only X4 cassette body or whole conversion kit SRAM XD for Novatec MTB wheels when going from Shim to SRAM XD?

I want to order 12mm side caps for my Novatec hub D771SB but not sure which type to choose. Do I need threaded or press-in type?

I have an unbranded hub and was told by seller it should be a Novatec model, but I don’t know which one. Can you help me with its identification?

I need to replace the cracked ratchet ring on my Novatec hub so I want to know how to do it?

Who is EU e-shop meant for and how it works?

My Novatec wheel have gradually developed some creaky noise coming from the rear hub. What should I do with it?

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