Frequently Asked Questions

Questions

Do you have any adapters allowing me to change my pair of standard Novatec MTB hubs in boost version 12x148mm and 15x110mm spacing? Currently I have them for 15x100mm and 12x135mm TA.

What is the warranty cover for my Novatec product and how to proceed with a claim?

I was told that model D781SB is in fact hub D771SB. Is that true?

Can I convert my hub D711SB from QR to 15 mm through axle?

I need a new cassette body for my hub, but not sure which one I should order. Could you explain cassette body compatibility system for Novatec hubs?

What is the rider’s weight limit for Novatec wheels, because I cannot find this info in your catalogues?

Which bearings do I need for my front superlight Novatec hub?

I’m running a wheel-building company and want to order 150 pairs of hubs from Novatec EU. How does it work?

I’m from EU country and I’d like to order some Novatec hubs. How should I proceed?

I’m from Norway, non-EU country, and I’d like to order some products from Novatec EU. Is it possible, because your e-shop mentions some shipping limitations outside EU?

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