Frequently Asked Questions

Questions

I'm a successful MTB rider and want to ask you what should I do to become sponsored or supported by Novatec in some way?

I’m from Norway, non-EU country, and I’d like to order some products from Novatec EU. Is it possible, because your e-shop mentions some shipping limitations outside EU?

I’m from EU country and I’d like to order some Novatec hubs. How should I proceed?

I’m running a wheel-building company and want to order 150 pairs of hubs from Novatec EU. How does it work?

What is the warranty cover for my Novatec product and how to proceed with a claim?

Who is EU e-shop meant for and how it works?

I’m running a well-known bike shop in Spain, where Novatec has no distributor yet. Could I become your official distributor here?

Which quick payment method do you accept as I need my order to be dispatched asap from your EU store? I can’t wait until bank transfer is accomplished. Can I pay with my Credit card?

I’m looking for fast delivery of my order from Novatec EU. What are my options?

Can I pay with PayPal when ordering goods from Novatec EU?

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